The AlertBoot Support page allows you to log a new case, and review your open and closed cases.
You can also call AlertBoot Support to report an issue. The contact details are:
Inside the U.S.A., call 866.591.1311 (toll free)
Outside of the U.S.A., call +1.212.754.4300
To access AlertBoot support, click on Support from the AlertBoot home page.
The Support screen is displayed:
To log a new case, do the following:
Click Log a Case in the Support screen.
The Log a Case screen is displayed.
In the Log a Case screen, the following fields are auto-populated:
Contact Name displays your name
Contact Phone displays your contact phone number
Account Name displays your organization's name
Contact
Email displays the email address you have logged in with.
In the Subject
field, enter a brief subject for the issue you wish to log.
In the Case Reason
field, select a reason for the case, from the drop-down list box.
The Case Reason categorizes the case to be
a bug, enhancement, general inquiry, new feature/functionality requested,
or a request for sales or services from AlertBoot. Select a reason from
this list.
Select None as the case reason
only if your issue does not fall into any of these categories.
In the Description
field, enter a brief description of the issue you wish to report. Ensure
you specify enough details for Support to recreate your problem.
Click Submit to complete logging your case.
Your case is submitted and can be viewed in My Open Cases. Click My Open Cases to see the new case you added.
To view your open cases, click My Open Cases in the Support screen.
The My Open Cases screen is displayed.
All the open cases listed in the My Open Cases screen are hyperlinked on the Subject line. Click any hyperlink to view the details of the case.
The case details are displayed:
Click Add Comment to add a comment to the case details.
The Submit Comment screen is displayed.
Enter the comment in the Comment text box and click Submit. The comment is added and displayed in the Related Comments section.
Click Add Attachment to add an attachment (file) to the case details.
The Attach File screen is displayed:
Click Browse and select the file to attach. Then click Attach File to attach the selected file. When the file upload is complete, click Done to return to the support screen. The attached file is displayed in the Related Attachments section.
The Related Activities section displays activities on the case.
To view your closed cases, click My Closed Cases in the Support screen.
The My Closed Cases screen is displayed.
All the closed cases listed in the My Closed Cases screen are hyperlinked on the Subject line. Click any hyperlink to view the details of the case.