Recovery Questions

For security purposes, password recovery is performed only when a user is able to answer three pre-specified questions. These questions can be setup from this screen.

 

To setup recovery questions:

 

  1. Click on the Recovery Questions option under User/Machine Recovery.

 

The Recovery Questions screen is displayed:

 

 

  1. Three questions are required to be selected for a user. Select three questions from the displayed list, by checking the box of the questions, and click on Update.
     

  2. To specify a custom question from those in the list, enter the text for the new question in the Add/Update your Custom Question text box and click on Add.
     

  3. The custom question will be appended to the end of the list of questions.
     

  4. An Edit button next to the selection check box allows further editing of the question added. Click on Edit to change the text of the question, and click on Update to make the change to the question.

    Note that the default list of questions in the Recovery Questions screen cannot be edited. Only custom questions can be edited.